DELIVERY OPTIONS

You've asked for it and we've delivered!

DELIVERY OPTIONS

You've asked for it and we've delivered!

Australia Post delivery                 fastway couriers


VPA now allows you to choose between Fastway and Australia Post for your delivery needs. On top of this we now have delivery via Australia Post from Brisbane, Sydney and Melbourne.

This means that for PO Boxes within Sydney and Melbourne, you will now receive delivery MUCH faster than previously (previously we would send these orders from our Brisbane warehouse).


Australia Post delivery                 fastway couriers

VPA now allows you to choose between Fastway and Australia Post for your delivery needs. On top of this we now have delivery via Australia Post from Brisbane, Sydney and Melbourne.

This means that for PO Boxes within Sydney and Melbourne, you will now receive delivery MUCH faster than previously (previously we would send these orders from our Brisbane warehouse).


Benefits:
- Many customers prefer Australia Post compared to Fastway and vice versa. By offering you the choice during checkout, you can now select which courier you would prefer.

- This also allows our customers that prefer Parcel Locker and PO Boxes will receive their orders faster!




Benefits:

- Many customers prefer Australia Post compared to Fastway and vice versa. By offering you the choice during checkout, you can now select which courier you would prefer.

- This also allows our customers that prefer Parcel Locker and PO Boxes will receive their orders faster!



FREQUENTLY ASKED QUESTIONS


Q. Will it cost anymore?
A. No - it's FREE delivery for all orders over $99 and $4.99 for deliveries under $99.


Q. Why don't I get the option for Fastway delivery?
A. There are a number of reasons. If you are outside of Fastway's 1-2 day network then you will not be able to receive delivery via Fastway. Also all deliveries to PO Boxes, Army bases etc must be made through Australia Post.


Q. Will I still receive my tracking information?
A. You sure will! For all orders received before 4PM you will receive your tracking information on the same working day. Our pick and pack staff do an incredible job of sending out hundreds of orders each day. Improvements in our pick and pack ERP has meant that we can now send more packages than ever!


Q. What are the delivery times?
A. Fastway (if available for your area) is 1-2 working days and Australia Post is defined as 2-5 working days (up to 10 working days for remote areas in Australia). Australia Post tell us that for deliveries within Brisbane, Sydney and Melbourne they are as fast (if not faster) as all available courier options. You can be the judge!


Q. Can I select Express Next Day Delivery with Australia Post?
A. Unfortunately not at this stage due to the high cost of Australia's Express post network. We would advice you to use Fastway's 1-2 working day delivery if you are after fast shipment.


Q. Can I change couriers once my order has been processed?
A. Unfortunately not, once you have completed checkout, your choice of courier will not be able to be change. This includes during packing and obviously once dispatch has completed.



FREQUENTLY ASKED QUESTIONS


Q. Will it cost anymore?
A. No - it's FREE delivery for all orders over $99 and $4.99 for deliveries under $99.


Q. Why don't I get the option for Fastway delivery?
A. There are a number of reasons. If you are outside of Fastway's 1-2 day network then you will not be able to receive delivery via Fastway. Also all deliveries to PO Boxes, Army bases etc must be made through Australia Post.


Q. Will I still receive my tracking information?
A. You sure will! For all orders received before 4PM you will receive your tracking information on the same working day. Our pick and pack staff do an incredible job of sending out hundreds of orders each day. Improvements in our pick and pack ERP has meant that we can now send more packages than ever!


Q. What are the delivery times?
A. Fastway (if available for your area) is 1-2 working days and Australia Post is defined as 2-5 working days (up to 10 working days for remote areas in Australia). Australia Post tell us that for deliveries within Brisbane, Sydney and Melbourne they are as fast (if not faster) as all available courier options. You can be the judge!


Q. Can I select Express Next Day Delivery with Australia Post?
A. Unfortunately not at this stage due to the high cost of Australia's Express post network. We would advice you to use Fastway's 1-2 working day delivery if you are after fast shipment.


Q. Can I change couriers once my order has been processed?
A. Unfortunately not, once you have completed checkout, your choice of courier will not be able to be change. This includes during packing and obviously once dispatch has completed.