VPA - Australia's Favourite Online Supplement Brand - VPA Australia

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RETURNS POLICY

FLAVOUR GUARANTEE

Unlike most supplement companies, our new and improved flavours are developed in-house by our very own full-time food technician with over 15 years’ experience creating some of the world’s most recognized food, beverage and sports supplement products. Our rigorous sourcing of raw ingredients to find the ideal combination of rich flavor profiles, combined with our repeated blind flavour testing with large populations of customer demographics, means the process of creating a single VPA flavour can take between 3-6 months.

 

This stringent process of flavour perfection means that ALL our flavours are created based directly on VPA customer preferences, so you are receiving the ideal flavours for your taste buds. We are so confident in the flavours that we release into our VPA range, that we are willing to be the only supplement company to offer a full FLAVOUR HAPPINESS GUARANTEE. If you do not like the flavour you purchased for any reason, we will send you another flavour of your choice for FREE.

 


100% PRODUCT SATISFACTION

If you are not 100% happy with your product, please Contact our service team to arrange to have the product returned for an exchange. Please make sure that at least 90% of the product is returned.


100% PRODUCT PURITY


We guarantee the purity of our product. Why, because we pack and blend all of our products on our HACCP approved, ISO approved facility in Brisbane, QLD, Australia. We regularly test the purity of our products so you can be confident that you will never be receiving under-dosed or amino-spiked supplements from VPA Australia.


We didn't get it right and for this we apologise. We are continually striving to improve at VPA and we would like to take the time to apologise and fix your issue. We want to keep you as a long term customer and advocate for the VPA Brand.

Product damaged in Transit

This can happen from time to time and on behalf of our couriers we do apologise for this. Here's what to do:

  1. Do not throw out the product.
  2. Please take a photo of the damage and complete the form below.
  3. We'll email you within 1-2 business days of receiving your form submission.

I received the wrong product/flavour

Our warehouse staff work do their absolute best (including performance monitoring within our dispatch ERP) but they're only human, so this can occur, so again we apologise.  

  1. Do not throw out the product.
  2. Please complete the form below.
  3. We'll email you within 1-2 business days of receiving your form submission.

Apparel Returns Policy


Changed my mind

It's only human nature but we can help... if you haven't opened the product.
There's no restocking fee (like many online retailers have), but we do have a 'one product per month' policy to prevent the system from being abused. And due to health and safety reasons we can only accept change of mind returns on unopened products.
You'll need to cover the shipping cost of returning the product to us, as well as any new product(s) to you. We can only accept change of mind refunds up until one month after the original purchase date.
 

Happy with that and want to get the ball rolling on a refund or product swap? Simply fill out the form below and specify 'change of mind'.

  1. Do not throw out the product.
  2. Please complete the form below.
  3. We'll email you within 1-2 business days of receiving your form submission.

Something's not right

Click hereto read more about our flavour guarantee.
If you've already opened a product and feel there is a problem with product quality, then we'd like to hear about it. Please get in touch and specify 'Product Quality' in the form below. Let us know the batch code of the product (it will be printed on the same sticker the best before date is) as this is essential to us opening an investigation.
It is also essential for us to open an investigation that you do not dispose of the product, as we may require further details or its return.
Quality is extremely important to us, so before we do anything we open an investigation into the specific product and batch you received. If we can identify a problem with the batch, we'll be more than happy to provide a replacement product from a corrected batch or full refund. We'll also cover all shipping costs.
  1. Do not throw out the product.
  2. Please complete the form below.
  3. We'll email you within 1-2 business days of receiving your form submission.