Returns and Refunds

We didn't get it right and for this we apologise. We are continually striving to improve at VPA and we would like to take the time to apologise and fix your issue. We want to keep you as a long term customer and advocate for the VPA Brand.


Product damaged in Transit

This can happen from time to time and on behalf of our couriers we do apologise for this. Here's what to do:
  1. Do not throw out the product.
  2. Please take a photo of the damage and complete the form below.
  3. We'll email you within 1-2 business days of receiving your form submission.


I received the wrong product/flavour

Our warehouse staff work do their absolute best (including performance monitoring within our dispatch ERP) but they're only human, so this can occur, so again we apologise.  
  1. Do not throw out the product.
  2. Please complete the form below.
  3. We'll email you within 1-2 business days of receiving your form submission.


Apparel Returns Policy


Changed my mind

It's only human nature but we can help... if you haven't opened the product.
There's no restocking fee (like many online retailers have), but we do have a 'one product per month' policy to prevent the system from being abused. And due to health and safety reasons we can only accept change of mind returns on unopened products.
You'll need to cover the shipping cost of returning the product to us, as well as any new product(s) to you. We can only accept change of mind refunds up until one month after the original purchase date.

Happy with that and want to get the ball rolling on a refund or product swap? Simply fill out the form below and specify 'change of mind'. 
  1. Do not throw out the product.
  2. Please complete the form below.
  3. We'll email you within 1-2 business days of receiving your form submission.


Something's not right 

Click here to read more about our flavour guarantee. 
    If you've already opened a product and feel there is a problem with product quality, then we'd like to hear about it. Please get in touch and specify 'Product Quality' in the form below. Let us know the batch code of the product (it will be printed on the same sticker the best before date is) as this is essential to us opening an investigation.
      It is also essential for us to open an investigation that you do not dispose of the product, as we may require further details or its return.
        Quality is extremely important to us, so before we do anything we open an investigation into the specific product and batch you received. If we can identify a problem with the batch, we'll be more than happy to provide a replacement product from a corrected batch or full refund. We'll also cover all shipping costs.
        1. Do not throw out the product.
        2. Please complete the form below.
        3. We'll email you within 1-2 business days of receiving your form submission.


         


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