To receive a full refund or store credit, items need to meet the following conditions:
Unworn and unwashed
Original tags still attached
Unstained (no makeup or deodorant marks)
Free of any smells (e.g. but not limited to perfume, deodorant and body odour)
- Free from animal/human hair
Returned items will be inspected on return and if deemed not to meet any of the above conditions, they will be returned to you at your own cost. VPA reserves the right to deny returns that do not meet the above conditions.
Please note if the requested exchange is out of stock, you will be automatically refunded for the item. If it is a sale item, you will be issued store credit.
A shipping cost of $4.99 will be retained from refunds if your returned apparel was the only item in your original order.