Returns and Refunds - VPA Australia

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Returns and Refunds

We didn't get it right and for this we apologise. We are continually striving to improve at VPA and we would like to take the time to apologise and fix your issue. We want to keep you as a long term customer and advocate for the VPA Brand.

Product damaged in Transit

This can happen from time to time and on behalf of our couriers we do apologise for this. Here's what to do:

  1. Do not throw out the product.
  2. Please take a photo of the damage and complete this form: https://vpa.fit/returns-form
  3. We'll email you within 1-2 business days of receiving your form submission.

I received the wrong product/flavour

Our warehouse staff work do their absolute best (including performance monitoring within our dispatch ERP) but they're only human, so this can occur, so again we apologise.  

  1. Do not throw out the product.
  2. Please complete this form: https://vpa.fit/returns-form
  3. We'll email you within 1-2 business days of receiving your form submission.

Apparel Returns Policy

Changed my mind

Happy with that and want to get the ball rolling on a refund or product swap? Simply fill out the form below and specify 'change of mind'.

  1. Do not throw out the product.
  2. Please complete this form: https://vpa.fit/returns-form
  3. We'll email you within 1-2 business days of receiving your form submission.

Something's not right

Click here to read more about our flavour guarantee.

If you've already opened a product and feel there is a problem with product quality, then we'd like to hear about it. Please get in touch and specify 'Product Quality' in the form below. Let us know the batch code of the product (it will be printed on the same sticker the best before date is) as this is essential to us opening an investigation.

It is also essential for us to open an investigation that you do not dispose of the product, as we may require further details or its return.

Quality is extremely important to us, so before we do anything we open an investigation into the specific product and batch you received. If we can identify a problem with the batch, we'll be more than happy to provide a replacement product from a corrected batch or full refund. We'll also cover all shipping costs.

  1. Do not throw out the product.
  2. Please complete this form: https://vpa.fit/returns-form 
  3. We'll email you within 1-2 business days of receiving your form submission.

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