Shipping Information

Simple steps support faster and smoother delivery.

• Deliver to a work or business address where possible

• Include business or company name in the address field

• Double check street, suburb, postcode and state before payment

• Allow at least five days of product buffer when you reorder

• Place orders early in the week for a higher chance of same week delivery

Clear information at checkout helps couriers deliver with fewer issues.

Most VPA parcels do not fit in letterboxes.
For units, apartments and townhouses, couriers often face limited access to individual doors, secure lobbies and elevators.

For these addresses:

• Australia Post often offers the most reliable delivery

• Use an address with a staffed reception where possible

• Include building, block or access details in the address fields

These steps reduce failed delivery attempts and re-delivery delays.

Authority to leave allows the courier to leave a parcel at the delivery address without a signature.

Key information:

• Couriers follow their own discretion and safety rules

• Parcels are not always left, even when ATL is selected, for security or weather reasons

• Large parcels or parcels visible from the street often trigger a “carded” outcome instead of a safe drop

When you select authority to leave at checkout, you accept:

• Final delivery decisions sit with the courier

• VPA holds no responsibility for parcels after tracking shows “delivered” to the address provided

If theft or loss occurs after a successful delivery scan, further action sits with the recipient and local authorities.

Delivery timeframes serve as guidance rather than guarantees.
Once an order leaves a VPA warehouse, delivery passes to the selected courier.

Key points:

• Delay in delivery does not void your order

• VPA provides reasonable assistance to investigate late or missing parcels

• Couriers often require an investigation period before they declare a parcel lost

If tracking shows “delivered” but the parcel is not present, an investigation might require a statutory declaration.
This step helps protect honest customers by reducing fraudulent delivery claims.

If your order appears late:

• Check the tracking link in your shipping confirmation

• Check any cards left in your letterbox or building mailroom

• Check with reception, building management or neighbours

• Contact the VPA customer service team with your order number and tracking details

VPA aims to deliver products in excellent condition every time.
If products arrive damaged, faulty or incorrect, VPA reviews the situation under the returns policies.

Steps:

• Contact VPA customer support within seven days of receiving your parcel

• Provide your order number, photos and a short description of the issue

• Follow any return instructions supplied by the support team

Where a product fault, incorrect product or transport damage is confirmed, VPA arranges a replacement or refund in line with the Product Returns Policy and Australian Consumer Law.
In most cases, at least ninety percent of the product must be returned before an exchange or refund proceeds.

For full details, review the Product Returns Policy and Apparel Returns Policy.

An order becomes active once payment is received and an order confirmation appears.
From that point, products move into the packing queue.

Important information:

• Orders are not eligible for cancellation once products leave the warehouse

• Where a cancellation occurs after dispatch, VPA deducts a shipping charge of $10 per 4 kg built into the product price from any refund

• Returned items must arrive in original condition unless a fault exists

If a parcel returns to VPA as undeliverable and no alternative address appears, VPA issues a refund less a shipping charge of $10 per 4 kg.

Full details sit in the Terms of Service.

You hold responsibility for supplying full and correct delivery details at checkout.

Before you place an order:

• Check street number, street name and suburb

• Confirm postcode and state

• Include building name, unit number and company name where relevant

If an incorrect address appears on the order:

• VPA has no obligation to resend the order at its own cost

• Replacement items proceed at VPA discretion

• Additional shipping charges might apply for re-delivery to a new address

Delivery across Australia and overseas relies on multiple courier partners and their service terms.

For support with an order, tracking or delivery:

• Locate your order confirmation email

• Locate your tracking email

• Contact the VPA customer service team with your order number and tracking link

The team reviews your enquiry and responds with the next steps for your delivery or claim.