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VPA's main priority is your satisfaction. If you receive products that are damaged or faulty, we will happily organize an exchange for you. You must return damaged/faulty/incorrect goods within 7 days of receipt. If a product is later deemed to be faulty, normal warranty conditions for that product apply. In the event that you receive a defective or damaged product, we will despatch you a replacement item (subject to availability) once we receive the return, at our cost (at least ninety percent of the product must be returned in order to qualify for an exchange or refund). Please note that all products that are found to be non-defective will incur the delivery costs of returning the item to VPA